We Help Authors
Reach More Readers
& Drive Real Sales

1. Overview

At Global Author Growth, we are committed to delivering high quality book marketing services to every author we work with. We understand that investing in professional marketing is a significant decision, and we want you to feel confident in choosing us. This Refund Policy outlines the terms and conditions under which refunds may be issued for services purchased through our agency.

By purchasing any service from Global Author Growth, you acknowledge that you have read, understood, and agreed to the terms outlined in this Refund Policy.

2. Eligibility for Refunds

Refund eligibility depends on the type of service purchased and the stage of delivery. The following conditions apply:

• Full Refund: If you cancel your service within 48 hours of purchase and no work has been initiated, you are eligible for a full refund of the amount paid.
• Partial Refund: If work has already begun but is less than 25% complete at the time of your cancellation request, you may be eligible for a partial refund. The refund amount will be calculated based on the percentage of work completed and resources already allocated.
• No Refund: If more than 25% of the service has been delivered, or if the project has reached a milestone where significant creative or strategic work has been completed, no refund will be issued.

3. Non Refundable Services

The following services and costs are non refundable under any circumstances:

• Amazon Ads spend (advertising budget paid directly to Amazon or other platforms on your behalf)
• Third party tool subscriptions or software licenses purchased for your campaign
• Custom illustration or book cover design work that has been delivered in draft or final form
• Completed proofreading and editorial services where the manuscript has been returned
• Consultation fees for strategy sessions already conducted
• Domain registration, hosting, or website deployment costs
• Rush or expedited service fees

4. How to Request a Refund

To request a refund, please follow these steps:

• Send an email to info@globalauthorgrowth.com with the subject line "Refund Request" followed by your full name.
• Include your order or invoice number, the service(s) you are requesting a refund for, and the reason for your request.
• Our team will acknowledge your request within 2 business days and will provide a detailed response within 5 to 7 business days.
• If your refund is approved, the refund will be processed to your original payment method within 10 to 14 business days.

5. Partial Refund Calculation

When a partial refund is issued, the amount will be determined by subtracting the fair market value of the work completed from the total amount paid. This includes but is not limited to:

• Hours of strategic planning and research performed
• Creative assets produced (graphics, ad copy, email templates)
• Campaign setup costs (keyword research, audience targeting, account configuration)
• Administrative and project management time spent

Global Author Growth reserves the right to make the final determination on partial refund amounts, and all decisions are final.

6. Service Dissatisfaction

If you are dissatisfied with the quality of our services but work has been completed, we encourage you to reach out to our team before requesting a refund. We offer:

• Revision Rounds: Most services include revision opportunities. If you are unhappy with a deliverable, we will work with you to revise and improve it at no additional cost within the agreed scope.
• Strategy Adjustment: If campaign performance is not meeting expectations, we will analyze results and adjust our approach to optimize outcomes.
• Escalation Process: If your concerns are not resolved by your account manager, you may escalate the matter to our senior management team for further review.

7. Performance Disclaimer

Global Author Growth provides professional marketing services designed to increase visibility, engagement, and sales potential for your book. However, we cannot and do not guarantee specific sales numbers, revenue figures, bestseller rankings, or review quantities. Results vary based on many factors including market conditions, book quality, genre competition, pricing, and reader demand.

Dissatisfaction based solely on unmet sales expectations does not qualify for a refund if the agreed upon services have been delivered as described.

8. Chargebacks and Disputes

If you initiate a chargeback or payment dispute with your bank or payment provider without first contacting us to resolve the issue, Global Author Growth reserves the right to:

• Immediately suspend all active services and campaigns
• Retain all work completed and deliverables produced
• Pursue collection of outstanding amounts owed
• Report the dispute to relevant business protection agencies

We strongly encourage clients to contact us directly at info@globalauthorgrowth.com to resolve any billing concerns before initiating a chargeback.

9. Subscription and Recurring Services

For clients enrolled in monthly or recurring service packages:

• You may cancel your subscription at any time by providing written notice at least 7 days before your next billing date.
• Cancellation will take effect at the end of the current billing cycle. No prorated refunds will be issued for partial months.
• Any work completed during the current billing cycle remains yours to keep.

10. Modifications to This Policy

Global Author Growth reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after modifications constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions about this Refund Policy or need to discuss a refund request, please contact us:

• Email: info@globalauthorgrowth.com
• Email: globalauthorgrowth001@gmail.com

1. Acceptance of Terms

By accessing, browsing, or using the Global Author Growth website and services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services. These terms apply to all visitors, clients, and users of our website and services.

2. Description of Services

Global Author Growth is a book marketing agency that provides a range of digital marketing services for authors, publishers, and literary professionals. Our services include, but are not limited to:

• Social media management and growth campaigns
• Amazon SEO and listing optimization
• Amazon Ads (PPC) campaign management
• Book club outreach and reader engagement
• Email marketing strategy and execution
• Author website design and development
• Book cover design and illustration
• Proofreading and editorial services
• Publishing consultation and support

The specific scope, deliverables, and timeline for each service will be outlined in a service agreement or proposal provided before work begins.

3. Client Responsibilities

As a client of Global Author Growth, you agree to:

• Provide accurate, complete, and timely information required for the execution of services
• Grant necessary access to platforms, accounts, and materials needed for campaign management
• Respond to communications and approval requests in a timely manner
• Ensure all content and materials you provide are original or properly licensed and do not infringe on any third party rights
• Comply with all applicable laws and platform terms of service

Delays caused by the client's failure to fulfill these responsibilities may impact project timelines and deliverables, and Global Author Growth shall not be held liable for such delays.

4. Payment Terms

All prices for services are quoted in US dollars unless otherwise specified. Payment terms are as follows:

• Payment is due upon invoice or as outlined in your service agreement
• We accept payment via bank transfer, credit card, PayPal, and other methods as specified
• For project based services, a deposit of 50% may be required before work begins, with the remaining balance due upon completion
• Late payments may incur a fee of 5% per month on outstanding balances
• Services may be suspended for accounts with overdue payments

5. Intellectual Property

Upon full payment for services, the client retains ownership of all original content and materials they provided to Global Author Growth. Regarding work produced by our agency:

• Client Ownership: Upon full payment, all custom deliverables created specifically for the client (ad copy, graphics, email templates, website code) are transferred to the client
• Agency Portfolio Rights: Global Author Growth reserves the right to showcase work samples, case studies, and anonymized results in our portfolio and marketing materials unless the client specifically requests otherwise in writing
• Third Party Assets: Any stock images, fonts, or third party tools used in deliverables remain subject to their respective licensing terms

6. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the engagement. This includes but is not limited to:

• Business strategies and marketing plans
• Financial information and pricing
• Unpublished manuscripts or book concepts
• Account credentials and access details
• Client personal and contact information

This confidentiality obligation survives the termination of services for a period of two (2) years.

7. Limitation of Liability

Global Author Growth shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to the use of our services. Our total liability for any claim arising from services provided shall not exceed the total amount paid by the client for the specific service giving rise to the claim.

We are not responsible for:

• Changes in third party platform algorithms, policies, or terms of service (including Amazon, Facebook, Google, etc.)
• Technical issues or outages on third party platforms
• Market conditions, reader preferences, or competitive factors beyond our control
• Loss of data due to client's failure to maintain backups

8. Termination

Either party may terminate the service agreement with written notice:

• By Client: You may terminate services at any time by providing written notice via email. Refund eligibility will be determined according to our Refund Policy.
• By Agency: Global Author Growth reserves the right to terminate services if the client breaches these terms, engages in abusive behavior toward staff, or fails to make timely payments. In such cases, no refund will be issued for work already completed.

Upon termination, any completed deliverables will be provided to the client, and access to agency managed accounts will be transferred within 14 business days.

9. Third Party Platforms

Many of our services involve managing campaigns on third party platforms such as Amazon, Facebook, Instagram, Google, Goodreads, and email service providers. Global Author Growth is not responsible for:

• Account suspensions or bans imposed by third party platforms
• Changes to platform advertising policies or costs
• Data loss or service interruptions on third party platforms
• Review removal or content moderation actions taken by platforms

10. Indemnification

You agree to indemnify and hold harmless Global Author Growth, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your breach of these terms, your violation of any law, or your infringement of any third party rights.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United States. Any disputes arising from or related to these terms shall be resolved through good faith negotiation, and if necessary, through binding arbitration.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

• Email: info@globalauthorgrowth.com
• Email: globalauthorgrowth001@gmail.com

1. Introduction

Global Author Growth ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, use our services, or communicate with us.

By using our website or services, you consent to the data practices described in this policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, and any other information you voluntarily provide through our contact form, email communications, or service agreements
• Book and Publishing Information: Book titles, genres, ISBNs, Amazon ASINs, publishing platforms used, and marketing goals shared with us for service delivery
• Payment Information: Billing details necessary to process payments for services. We do not store credit card numbers on our servers; payment processing is handled by secure third party payment processors
• Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, time spent on pages, and referring URLs. This data is collected automatically through cookies and analytics tools
• Communication Data: Records of emails, form submissions, and other communications between you and our team

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our marketing services
• To communicate with you about your projects, campaigns, and account
• To process payments and send invoices
• To send marketing communications, newsletters, and updates (only with your consent)
• To analyze website traffic and usage patterns to improve our website and services
• To comply with legal obligations and protect our rights
• To respond to your inquiries and provide customer support

4. Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption on our website for secure data transmission
• Secure password protected access to client accounts and data
• Regular security assessments and updates
• Limited employee access to personal information on a need to know basis
• Secure third party service providers with strong data protection practices

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

5. Third Party Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share data with trusted third party service providers who assist us in operating our business (payment processors, email platforms, analytics tools). These providers are contractually obligated to protect your information
• Platform Management: When managing campaigns on your behalf, we may access and use your data on platforms such as Amazon, Facebook, and Google in accordance with your service agreement
• Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or to protect our rights, property, or safety
• Business Transfer: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction

6. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data. Types of cookies we use include:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
• Marketing Cookies: Used to track visitors across websites for advertising purposes

You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our website.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal information we hold about you
• Right to Correction: You can request that we update or correct inaccurate information
• Right to Deletion: You can request that we delete your personal information, subject to legal obligations
• Right to Object: You can object to the processing of your personal data for marketing purposes
• Right to Data Portability: You can request your data in a structured, commonly used format
• Right to Withdraw Consent: You can withdraw your consent for data processing at any time

To exercise any of these rights, please contact us at info@globalauthorgrowth.com.

8. Email Communications

If you subscribe to our newsletter or opt in to receive marketing communications, you can unsubscribe at any time by:

• Clicking the "Unsubscribe" link in any marketing email
• Sending an email to info@globalauthorgrowth.com with the subject "Unsubscribe"

Please note that even after unsubscribing from marketing emails, you may still receive transactional emails related to your account or active services.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Specifically:

• Client account information is retained for the duration of the service relationship and for 3 years after termination
• Financial records are retained for 7 years in accordance with tax and accounting regulations
• Website analytics data is retained for up to 26 months
• Communication records are retained for 2 years after the last interaction

10. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information promptly.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: info@globalauthorgrowth.com
• Email: globalauthorgrowth001@gmail.com

We will respond to all privacy related inquiries within 5 business days.